Shipping Information

Order Processing Time

We take 1-2 business days to process your order before shipping. During peak seasons, processing may take slightly longer.

Shipping Methods & Delivery Times

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipping
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipping
Note: We ship globally except to some Asian countries and remote areas. Delivery times are estimates and may vary due to customs processing or other factors beyond our control.

Returns & Exchanges Policy

At Christopher Knight Home Shop, we’re committed to ensuring your complete satisfaction with our premium outdoor furniture and decor. Our returns process is designed to be as seamless and reliable as our products.

Quick Summary

  • 15-day return policy from delivery date
  • Most items in original condition can be returned or exchanged
  • Some exceptions for safety and hygiene reasons
  • No restocking fees for eligible returns

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must be:

  • Returned within 15 days of delivery
  • In original condition – unused, undamaged, and in original packaging
  • Accompanied by the original receipt or proof of purchase
  • Not listed in our non-returnable items

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Fire Pits & Outdoor Heaters – Due to safety regulations and potential gas/fuel contact
  • Fountains, Ponds & Accessories – Due to water exposure and electrical components
  • Custom or Made-to-Order Items
  • Items that have been assembled, used, or damaged after delivery
  • Items not in their original packaging

Return Process – Step by Step

  1. Submit Return Request – Email our customer service team at [email protected] with your request using the template below
  2. Receive Authorization – We’ll respond within 2 business days with a Return Authorization Number and instructions
  3. Package Your Item – Carefully repackage the item in its original packaging with all included parts
  4. Ship Your Return – Send the package to our warehouse at the address provided in your authorization email
  5. Receive Confirmation – We’ll notify you once we’ve received and processed your return

Refund Timeline & Method

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Shipping Costs: Original shipping fees are non-refundable
  • Restocking Fee: No restocking fees for eligible returns

Exchange Process

If you’d like to exchange an item for a different size, color, or product:

  • Follow the same return process outlined above
  • Clearly indicate in your email that you’re requesting an exchange and specify the desired item
  • We’ll process the return and place a new order for your exchange item
  • Any price differences will be charged or refunded to your original payment method

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.

Return Request Template

Copy and paste this template into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Christopher Knight Home Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product Name: [Product Name]
Product SKU: [If available]

Reason for Return/Exchange:
[Please briefly explain why you’re returning or exchanging the item]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Specify desired product, size, color, etc.]

Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

I confirm that the item is in its original condition and packaging.

Thank you,
[Your Name]

Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or repair at no additional cost to you.

Contact Us

For questions about returns or exchanges, contact our customer service team:

  • Email: [email protected]
  • Address: 4868 Calvin Street, Baltimore, US 21202
  • Response Time: Typically within 2 business days

At Christopher Knight Home Shop, we stand behind our premium outdoor furniture with the same durability and reliability we build into every piece. Your satisfaction is our priority as we help you create your perfect outdoor sanctuary.